While we ensure that your shopping experience is unparalleled and seamless, we’re always here to help you out. All questions and more will be answered here
If your questions are still unanswered, you can give us a buzz or shoot an email any time and we’ll respond at the earliest.
PRODUCT RELATED QUERIES
1. What is the warranty for your products?
We take great pride in the craftsmanship of our products and expertise of our manufacturing team. If, for any reason you are unsatisfied with your purchase, just give us a shout and we will replace the item. (Refer to the Exchange policy)
2. How deep are your fitted sheets.?
Our Fitted sheets are designed to fit mattresses up to 10 inches deep. For more information, please click on the "Size Guide" link found on each product page.
3. What are the dimensions of your sheets.?
We have a wide range of sheets and other products which have different dimensions. Please check the Product Description/ Size Guide to match your mattress size.
4. How can I track my order?
We love talking to you. So, You can either call us or email us and Our customer care team will be happy to update you.
5. Can I Gift-Wrap a product for someone?
That's a nice thought and Linenlanehome is always here to please you and your loved ones. We can gift-wrap a product for you at Rs.50/- per order. To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, you opt for our online payment methods. If you want to have each product packed separately, we recommend that you place an order for each product individually.
RETURNS AND EXCHANGE
We are confident that you will be satisfied with your purchase. However, if for any reason, the product does not meet your expectations, we can always arrange an Exchange, followed by an alternate product delivery.
1. Can I Return or Exchange an item?
Return/Exchange should be requested within 10 days of the receiving date of the product.
However, To ensure that it arrives back in good time, we strongly recommend that you book your free exchange pick-up within 7 days of receiving your order.
(Subject to our other return and exchange policies)
Exchange is subject to the availability of stock. However, for other Return/Exchange circumstances, collection services are NOT available. Return items have to be shipped to us on the address provided on the website. (Subject to our other return and exchange policies)
To guarantee you the best service, we have a very convenient exchange policy from the time the product gets delivered to you. But there are some conditions, which might cause an exchange to get rejected. Refer to following points:
Items must be returned Unwashed, Undamaged and Unused with their original tags intact. Products must be returned in the original boxes provided and inside a protective shipping box;
If the item comes with a security tag this must be left on. If the security tag is removed, then the returned item will not comply with the exchange/returns policy and will not be exchanged;
- We strongly advise all customers to check the product thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
Any gifts received must also be returned along with the product;
Please note that we can only collect returns/exchanges from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties;
Once your return has been received and complies with our returns/exchange policy, we will ship the product that has been selected for Exchange or issue you the Gift Voucher/Store Credits.
6. How do I get a product exchanged?
Book a free exchange pick up on the eligible products (Refer to our Return/Exchange policies). You have 10 days from receiving your order to return an item. To ensure that it arrives back in good time, we strongly recommend that you book your free exchange pick-up within 7 days of receiving your order. Please note, we can only collect exchange package from the same country your order was delivered to.
Give us a call or drop us an email. We will pick up the product if it's eligible for a free pick up.
What happens next?
1. Place the item, including all original packaging inside the protective LinenLane box.
2. Attach the Documents shared over email by customer service team
3. Handover the package along with documents to our collection guy.
(Please refer to other Exchange/Return policies)
7. Can I get a refund?
We will either replace your product or give you a gift voucher/store credits for the same amount. (whatever you opt for)
8. What is Store Credit?
Store Credit is another mode of payment. If you returned a product but somehow were unable to place order for exchange, the points equivalent to the order amount will be credited to your account. You can know how much store credit you have by visiting the “My Account” section.
9. What is the value of Store Credit?
1 Store Credit = 1 INR
10. When will my Store Credit expire?
Never! That’s the day the earth will stand still.
11. Can I return/exchange a part of the order?
Yes, an exchange can be created at item level and if you have ordered multiple items, you can initiate an exchange for a partial quantity.
12. I want to load some Store Credit into my account. How do I go about it?
Unfortunately, there isn’t a way to do that now. But, you can always use other payment methods like Credit Card, Debit Card, Netbanking, or Cash on Delivery.
9. What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?
Please don’t do that! Our courier partners are instructed to not accept a package as a return while performing a package delivery.
10. Can I exchange a product for another product on the website?
Yes, certainly. You can exchange a product for a gift voucher, Store credit, another product or the same product in different color or size.
11. Do I need to return the product in its original box/packaging?
Yes, It's important that the product is sent back in its original packaging, with original manufacturer tags, including the box, and all other items originally included with the product(s) delivered (including any free or complimentary items). Not doing so might result in the Return getting rejected.
12. Do I have to return the whole order?
Not at all! You do not need to return the whole order.
13. What do I do if I change my mind after processing a return and want to retain the product?
Please give us a call and inform us. We would be more than happy if you would want to keep your purchase.
Have you ever made a decision and wished you could’ve taken it back? We totally get that! Linen Lane has a pretty flexible cancellation policy where you can cancel an order and don’t have to worry about any extra charges whatsoever.
In that unlikely event, we invite you to review the following terms related to cancellations.
- Can I cancel my order.?
Yes. You can cancel your order before the product has been shipped. Your entire order amount will be refunded. we request you to place a cancellation request within 24 hours of placing your order. However, in case of express or one-day delivery, cancellation request is not available. Unfortunately, an order cannot be cancelled once the item has been delivered to you.
- What are the steps to be followed to cancel my order?
Give us a call or write to us. We'll help you out.
- How will I receive my refund after cancellation?
In case the payment is made online, the amount will be credited in your Linen Lane account in equivalent points, which can be used for future orders.
- How long will it take to receive my refund after cancellation?
If the order has just been placed and has not been packed or shipped yet, we will be able to process the refund immediately after cancellation. This might take 2-3 days to reflect in your Linen Lane account, But that’s just the maximum time we’re stating. It can happen way faster as well.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', then the cancellation request is nullified and the courier will reach you. You can then initiate a returns process as per the return policy
- Why was my order cancelled by Linen Lane?
It is never our intention to cancel an order proactively. Anything less than the ‘Best Customer Experience’ is unacceptable.
If an order is cancelled after confirmation, it might be for the following reasons:
1. The product might have been the last in stock and might have failed our stringent quality check before packing.
2. There might have been some inaccuracy in the pricing structure compared to the actual MRP tags.
3. The product might not have actually been available in stock in real time when the order was placed on the website.
If you need more details, you can always reach out to us over an email or call and we’d be happy to sort things out for you.
- Can I use the same promo code that I used for my cancelled order, while placing the next order?
Unfortunately, you cannot use the same promo code for your next purchase.
- Does Linen Lane assure of complete refund against my cancelled order?
We understand our customers and promise to refund the complete amount in store credit points, that can be used in your next shopping with us.
- Is partial cancellation of an order allowed?
Certainly! Partial cancellations are possible on Linen Lane. You can cancel an order partially as long as the order has not been shipped out.
9. How can I cancel a return?
We never say Never! Let's explore the possibility of this together. Give us a buzz.
10. What would be a valid reason to cancel my order?
There is no such thing as a ‘valid’ reason. All reasons for cancellation provided by our customers are valid for us. If you don’t want the order, you don’t need to pay for it. We completely understand, with a smile on our faces.
At LinenLane, we work towards shipping your orders from our warehouse as swiftly as possible. Read on, We’re sure most of your questions will get answered here.
1. How long will the delivery take?
It’s really quick. All your orders will be dispatched within ONE WORKING DAY of placing the order. Although we want to hand you the product within a minute, depending upon your address, the delivery time might vary between 2-10 WORKING DAYS. That still won’t stop us from trying to get you your order faster. Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences. We advise you to get in touch with our customer care team if any unexpected delay happens. We understand that sometimes you just can’t wait. So we also have the option of Express Delivery, in which you will receive your product in 2-4 days.
2. How can I track my order?
We love talking to you. So, you can call us and our customer care team will be happy to update you.
3. Will I have to be personally present to receive my order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available. For security and validation, the signature of the receiver will be taken at the time of delivery.
4. What should I do if I miss my delivery?
We understand that you can’t wait at home (or office - whatever your delivery address is) right from the time you’ve placed the order till it’s delivered to you. We will make THREE ATTEMPTS to deliver the order to you, making each attempt on a consecutive day.
So, in case you’ve missed the order delivery-
First thing to do: Don’t Worry!
Second thing to do: Give us a call or write to us and we shall take care of it.
5. Can I change my delivery address or mobile number once the order has been placed?
Unfortunately, that is not possible at the moment, since the system would already have passed the mobile number and address to our warehouse to pack and ship your product. That being said, we never say never! You can always cancel the order before it has been shipped and can place a new order. Don’t worry, There are no cancellation charges.
6. Can I change my shipping address after placing the order?
For changing your shipping address after placing your order you need to contact to our Customer Care representative at email@example.com & they will confirm whether it is possible or not ( If order is not yet dispatched , then we will definitely change your shipping address.)
7. Why is the Cash on Delivery (COD) option not offered in my location?
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking. We are not saying that this will be permanent, your Pin Code might be COD-enabled in the future. Do check!
8. Do you deliver everywhere in World?
That’s the big dream and we’re sure we’ll achieve it soon. At the time being, we only ship in India. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address or call us, we will help you out.
9. I have ordered for more than one product. Will I receive all products together?
At LinenLaneHome, we try our best to deliver all the products together. However, this might not always be the case due to operational challenges.
10. What delivery carriers do you use?
At LinenLaneHome, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We use the delivery services of Bluedart, Fedex and Trackon.
11. I need a copy of my invoice for my order placed with LinenLaneHome. How do I get it?
We ship all packages with an invoice that can be found along with the product. If after receiving the package, you still need another invoice, give us a buzz and we’ll email you a soft copy.
12. Can I ship different items to different shipping address?
If you want to ship different items to different shipping addresses. For this, you need to place different order for every item you want to receive on a different shipping address.
KNOW YOUR ACCOUNT
It’s important that you feel right at home while shopping with us. Take a look at some questions you might have for us.
1. How can I get in touch with you?
We are available to assist you throughout the week. You can reach out to us at Linenlaneinfo@gmail.com for any queries, requests, complaints or just to say Hi. You can even share your suggestions for us or your feedbacks, we would love to read them.
2. Is my personal information secure? How can I edit my personal info?
It is absolutely secure. We ensure that the data you have entered is strictly confidential. It’ll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit “My Account” to make the changes you want.
It is our primary responsibility to ensure that you feel safe while making an online purchase.
1. What are the various modes of payment at Linenlanehome?
You can pay using Credit Card, Debit Card, or Net-banking option. All these are prepaid methods of placing an order. You can also place your order using "Cash on Delivery" method. All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment in your area.
2. What does “Cash on Delivery” mean?
We understand that you might want to pay for an order by cash. That’s why we’ve got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet.
3. Will I have to pay for any hidden costs like sales tax, OCTROI, etc…?
You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice is to be paid. Please let us know if you’ve been bothered otherwise.
4. How much will the shipping cost me?
Linenlanehome delivers all regular orders within India at no extra cost to you.
5. What if I hit the Refresh/Back button while processing a payment?
Our payment gateways are extremely secure and any payment that does not come to us through the gateway gets kicked back to your source bank account. Usually, this happens within a 24-hour window. You can check with your bank for confirmation.
6. What if the amount got debited from my side but I did not receive an Order ID?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Give us a buzz and we'll sort it out together.
7. For Cash-on-Delivery orders, Can I check the package before making a payment?
We encourage you to avoid accepting any package if it is in a tampered state. However, Our courier person will hand over the package to you to open only once the payment has been made.
8. What is a CVV number? How do I find it on my card?
CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three digit CVV number is printed on the signature panel on the back of the card. For an American Express card, the four digit CVV is printed on the front, right above the card number.
For any further Queries, simply click on 'Ask a Question' form on the product page.