Have you ever made a decision and wished you could’ve taken it back? We totally get that! Linen Lane has a pretty flexible cancellation policy where you can cancel an order and don’t have to worry about any extra charges whatsoever.
In that unlikely event, we invite you to review the following terms related to cancellations.
- Can I cancel my order.?
Yes. You can cancel your order before the product has been shipped. Your entire order amount will be refunded. We request you to place a cancellation request within 24 hours of placing your order. However, in case of express or one-day delivery, cancellation request is not available. Unfortunately, an order cannot be cancelled once the item has been delivered to you.
- What are the steps to be followed to cancel my order?
Give us a call on +917999999486 or write to us by clicking the 'chat with us' option at the bottom write corner. We'll help you out.
- How will I receive my refund after cancellation?
In case the payment is made online, the amount will be transferred in your bank account.
- How long will it take to receive my refund after cancellation?
If the order has just been placed and has not been packed or shipped yet, we will be able to process the refund immediately after cancellation. This might take 2-3 business days to reflect in your account.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', then the cancellation request is nullified and the courier will reach you. You can then initiate a returns process as per the return policy.
- Why was my order cancelled by Linen Lane?
It is never our intention to cancel an order proactively. Anything less than the ‘Best Customer Experience’ is unacceptable.
If an order is cancelled after confirmation, it might be for the following reasons:
1. The product might have been the last in stock and might have failed our stringent quality check before packing.
2. There might have been some inaccuracy in the pricing structure compared to the actual MRP tags.
3. The product might not have actually been available in stock in real time when the order was placed on the website.
If you need more details, you can always reach out to us over an email or call and we’d be happy to sort things out for you.
- Can I use the same promo code that I used for my cancelled order, while placing the next order?
Unfortunately, you cannot use the same promo code for your next purchase.
- Does Linen Lane assure of complete refund against my cancelled order?
We understand our customers and promise to refund the complete amount.
- Is partial cancellation of an order allowed?
Certainly! Partial cancellations are possible on Linen Lane. You can cancel an order partially as long as the order has not been shipped out.
9. How can I cancel a return?
We never say Never! Let's explore the possibility of this together. Give us a call on +917999999486 or 'chat with us'.
10. What would be a valid reason to cancel my order?
There is no such thing as a ‘valid’ reason. All reasons for cancellation provided by our customers are valid for us. If you don’t want the order, you don’t need to pay for it. We completely understand, with a smile on our faces.