RETURNS AND EXCHANGE
We are confident that you will be satisfied with your purchase. However, if for any reason, the product does not meet your expectations, we can always arrange a Return or an Exchange.
1. Can I Return or Exchange an item?
We thank you for shopping with us and trusting in our product. However, if for any reason, the product does not meet your expectations, Team Linen Lane assures you HASSLE FREE Return and Exchange for either a Refund to your bank account, Gift Voucher, Store Credit, same product in different color or size or a different product. (Subject to our other return and exchange policies)
2. In how many days can I request a Return/Exchange?
Return/Exchange should be requested within 2 days of the receiving date of the product.
(Subject to our other return and exchange policies)
3. Do you offer a pick up service for returned goods?
4. Will I be charged for the Return/Exchange?
We wish to build a trust among our customers and take full charge of what we deliver to you. Hence, The return/exchange is on us. You won't have to pay for it.
5. Are there specific conditions under which the product returns/replacements may be rejected?
To guarantee you the best service, we have a very convenient Return/ exchange policy from the time the product gets delivered to you. But there are some conditions, which might cause a Return/ exchange to get rejected. Refer to following points:
Items must be returned Unwashed, Undamaged and Unused with their original tags intact. Products must be returned in the original boxes provided and inside a protective shipping box;
If the item comes with a security tag this must be left on. If the security tag is removed, then the returned item will not comply with the exchange/returns policy and will not be exchanged;
We strongly advise all customers to check the product thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
Any gifts received must also be returned along with the product;
Please note that we can only collect returns/exchanges from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties;
Once your return has been received and complies with our returns/exchange policy, we will ship the product that has been selected for Exchange or issue you the Gift Voucher/Store Credits.
6. How do I get a product exchanged?
Book a free exchange pick up on the eligible products (Refer to our Return/Exchange policies). You have 2 days from receiving your order to return an item. Please note, we can only collect exchange package from the same country your order was delivered to.
Drop us an email on Linenlaneinfo@gmail.com, We will pick up the product if it's eligible for an exchange/return.
What happens next?
1. Place the item, including all original packaging inside the protective LinenLane box.
2. Attach the Documents shared over email by customer service team
3. Handover the package along with documents to our collection guy.
(Please refer to other Exchange/Return policies)
7. Can I get a refund?
We will either replace your product or give you a gift voucher/store credits for the same amount. (whatever you opt for)
8. What is Store Credit?
9. What is the value of Store Credit?
10. When will my Store Credit expire?
Never! That’s the day the earth will stand still.
11. Can I return/exchange a part of the order?
Yes, an exchange can be created at item level and if you have ordered multiple items, you can initiate an exchange for a partial quantity.
12. I want to load some Store Credit into my account. How do I go about it?
Unfortunately, there isn’t a way to do that now. But, you can always use other payment methods like Credit Card, Debit Card, Netbanking, or Cash on Delivery.
13. What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?
Please don’t do that! Our courier partners are instructed to not accept a package as a return while performing a package delivery.
14. Can I exchange a product for another product on the website?
Yes, certainly. You can exchange a product for a gift voucher, Store credit, another product or the same product in different color or size.
15. Do I need to return the product in its original box/packaging?
Yes, It's important that the product is sent back in its original packaging, with original manufacturer tags, including the box, and all other items originally included with the product(s) delivered (including any free or complimentary items). Not doing so might result in the Return getting rejected.
16. Do I have to return the whole order?
Not at all! You do not need to return the whole order.
17. What do I do if I change my mind after processing a return and want to retain the product?
Please give us a call and inform us. We would be more than happy if you would want to keep your purchase.