Copy of FAQs
While we ensure that your shopping experience is unparalleled and seamless, we’re always here to help you out. All questions and more will be answered here
If your questions are still unanswered, you can give us a buzz or shoot an email any time and we’ll respond at the earliest.
PRODUCT RELATED QUERIES
1. What is the warranty for your products?
We take great pride in the craftsmanship of our products and expertise of our manufacturing team. If, for any reason you are unsatisfied with your purchase, just give us a shout and we will replace the item. (Refer to the Exchange policy)
2. How deep are your fitted sheets.?
Our Fitted sheets are designed to fit mattresses up to 10 inches deep. For more information, please click on the "Size Guide" link found on each product page.
3. What are the dimensions of your sheets.?
We have a wide range of sheets and other products which have different dimensions. Please check the Product Description/ Size Guide to match your mattress size.
4. How can I track my order?
We love talking to you. So, You can either call us or email us and Our customer care team will be happy to update you.
5. Can I Gift-Wrap a product for someone?
That's a nice thought and Linenlanehome is always here to please you and your loved ones. We can gift-wrap a product for you at Rs.50/- per order. To ensure that the recipient doesn't pay for their own gift, we insist that for a gift wrapped order, you opt for our online payment methods. If you want to have each product packed separately, we recommend that you place an order for each product individually.
RETURNS AND EXCHANGE
We are confident that you will be satisfied with your purchase. However, if for any reason, the product does not meet your expectations, we can always arrange an Exchange, followed by an alternate product delivery.
1. Can I Return or Exchange an item?
Return/Exchange should be requested within 10 days of the receiving date of the product.
However, To ensure that it arrives back in good time, we strongly recommend that you book your free exchange pick-up within 7 days of receiving your order.
(Subject to our other return and exchange policies)
Exchange is subject to the availability of stock. However, for other Return/Exchange circumstances, collection services are NOT available. Return items have to be shipped to us on the address provided on the website. (Subject to our other return and exchange policies)
To guarantee you the best service, we have a very convenient exchange policy from the time the product gets delivered to you. But there are some conditions, which might cause an exchange to get rejected. Refer to following points:
Items must be returned Unwashed, Undamaged and Unused with their original tags intact. Products must be returned in the original boxes provided and inside a protective shipping box;
If the item comes with a security tag this must be left on. If the security tag is removed, then the returned item will not comply with the exchange/returns policy and will not be exchanged;
- We strongly advise all customers to check the product thoroughly upon delivery before removing any attached tags and before disposing of any original packaging;
We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
Any gifts received must also be returned along with the product;
Please note that we can only collect returns/exchanges from the same country to which your order was delivered. If you have returned an item from a country other than your delivery country, you might have to pay additional import duties;
Once your return has been received and complies with our returns/exchange policy, we will ship the product that has been selected for Exchange or issue you the Gift Voucher/Store Credits.
6. How do I get a product exchanged?
Book a free exchange pick up on the eligible products (Refer to our Return/Exchange policies). You have 10 days from receiving your order to return an item. To ensure that it arrives back in good time, we strongly recommend that you book your free exchange pick-up within 7 days of receiving your order. Please note, we can only collect exchange package from the same country your order was delivered to.
Give us a call or drop us an email. We will pick up the product if it's eligible for a free pick up.
What happens next?
1. Place the item, including all original packaging inside the protective LinenLane box.
2. Attach the Documents shared over email by customer service team
3. Handover the package along with documents to our collection guy.
(Please refer to other Exchange/Return policies)
7. Can I get a refund?
We will either replace your product or give you a gift voucher/store credits for the same amount. (whatever you opt for)
8. What is Store Credit?
Store Credit is another mode of payment. If you returned a product but somehow were unable to place order for exchange, the points equivalent to the order amount will be credited to your account. You can know how much store credit you have by visiting the “My Account” section.
9. What is the value of Store Credit?
1 Store Credit = 1 INR
10. When will my Store Credit expire?
Never! That’s the day the earth will stand still.
11. Can I return/exchange a part of the order?
Yes, an exchange can be created at item level and if you have ordered multiple items, you can initiate an exchange for a partial quantity.
12. I want to load some Store Credit into my account. How do I go about it?
Unfortunately, there isn’t a way to do that now. But, you can always use other payment methods like Credit Card, Debit Card, Netbanking, or Cash on Delivery.
9. What if I don’t like the product as soon as it is delivered? Can I return the product to the courier person?
Please don’t do that! Our courier partners are instructed to not accept a package as a return while performing a package delivery.
10. Can I exchange a product for another product on the website?
Yes, certainly. You can exchange a product for a gift voucher, Store credit, another product or the same product in different color or size.
11. Do I need to return the product in its original box/packaging?
Yes, It's important that the product is sent back in its original packaging, with original manufacturer tags, including the box, and all other items originally included with the product(s) delivered (including any free or complimentary items). Not doing so might result in the Return getting rejected.
12. Do I have to return the whole order?
Not at all! You do not need to return the whole order.
13. What do I do if I change my mind after processing a return and want to retain the product?
Please give us a call and inform us. We would be more than happy if you would want to keep your purchase.
Have you ever made a decision and wished you could’ve taken it back? We totally get that! Linen Lane has a pretty flexible cancellation policy where you can cancel an order and don’t have to worry about any extra charges whatsoever.
In that unlikely event, we invite you to review the following terms related to cancellations.
- Can I cancel my order.?
Yes. You can cancel your order before the product has been shipped. Your entire order amount will be refunded. we request you to place a cancellation request within 24 hours of placing your order. However, in case of express or one-day delivery, cancellation request is not available. Unfortunately, an order cannot be cancelled once the item has been delivered to you.
- What are the steps to be followed to cancel my order?
Give us a call or write to us. We'll help you out.
- How will I receive my refund after cancellation?
In case the payment is made online, the amount will be credited in your Linen Lane account in equivalent points, which can be used for future orders.
- How long will it take to receive my refund after cancellation?
If the order has just been placed and has not been packed or shipped yet, we will be able to process the refund immediately after cancellation. This might take 2-3 days to reflect in your Linen Lane account, But that’s just the maximum time we’re stating. It can happen way faster as well.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', then the cancellation request is nullified and the courier will reach you. You can then initiate a returns process as per the return policy
- Why was my order cancelled by Linen Lane?
It is never our intention to cancel an order proactively. Anything less than the ‘Best Customer Experience’ is unacceptable.
If an order is cancelled after confirmation, it might be for the following reasons:
1. The product might have been the last in stock and might have failed our stringent quality check before packing.
2. There might have been some inaccuracy in the pricing structure compared to the actual MRP tags.
3. The product might not have actually been available in stock in real time when the order was placed on the website.
If you need more details, you can always reach out to us over an email or call and we’d be happy to sort things out for you.
- Can I use the same promo code that I used for my cancelled order, while placing the next order?
Unfortunately, you cannot use the same promo code for your next purchase.
- Does Linen Lane assure of complete refund against my cancelled order?
We understand our customers and promise to refund the complete amount in store credit points, that can be used in your next shopping with us.
- Is partial cancellation of an order allowed?
Certainly! Partial cancellations are possible on Linen Lane. You can cancel an order partially as long as the order has not been shipped out.
9. How can I cancel a return?
We never say Never! Let's explore the possibility of this together. Give us a buzz.
10. What would be a valid reason to cancel my order?
There is no such thing as a ‘valid’ reason. All reasons for cancellation provided by our customers are valid for us. If you don’t want the order, you don’t need to pay for it. We completely understand, with a smile on our faces.